Terms and Conditions

Introduction

Welcome to SOHI Organic. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase.

General

Acceptance of terms: By placing an order with SOHI Organic, you agree to these terms and conditions.
Modification of terms: We reserve the right to change these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of those changes.
Eligibility: You must be at least 18 years old to use our website and make purchases. By using our website, you represent that you meet this age requirement.

Orders

Order acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraud.
Order confirmation: Once your order is placed, you will receive an email confirmation. This email does not guarantee acceptance of your order, which is subject to our verification and approval.
Order changes and cancellations: If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed.

Pricing and payment

Pricing: All prices are listed in Pakistani Rupees (PKR). Prices are subject to change without notice. We strive to ensure that all pricing information on our website is accurate, but errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
Payment methods: We accept various payment methods, including credit/debit cards and online banking. Payment must be made in full before your order is dispatched. By providing payment information, you represent and warrant that you are authorized to use the payment method and that you authorize us to charge the full amount of your order.
Payment security: We use secure payment gateways to process your transactions. Your payment information is encrypted and transmitted securely to ensure your data is protected.

Shipping and delivery

Shipping: We offer shipping within Pakistan. Shipping charges and delivery times vary based on your location. Shipping costs will be calculated and displayed at checkout.
Delivery: We aim to deliver your order within the estimated delivery time. However, delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or other factors beyond our control. We are not liable for any delays in delivery.
Shipping confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order.
Risk of loss: All items purchased from SOHI Organic are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns and refunds

Returns: If you are not satisfied with your purchase, you may return it within 14 days of receipt for a refund or exchange. The product must be unused and in its original packaging. To initiate a return, please contact our customer service team for instructions.
Refunds: Refunds will be processed within 7-10 business days after we receive the returned product. Shipping charges are non-refundable. Refunds will be issued to the original payment method used for the purchase.
Damaged or defective products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

Product information

Accuracy: We strive to provide accurate product descriptions and images. However, we do not warrant that the product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by SOHI Organic is not as described, your sole remedy is to return it in unused condition.
Usage: Our products are for external use only. Please read the instructions and ingredients carefully before use. If you have any allergies or skin conditions, consult with a healthcare professional before using our products.

Privacy

Data collection: We collect personal information to process your orders and improve our services. Please refer to our Privacy Policy for more details.
Security: We implement security measures to protect your personal information. However, we cannot guarantee the absolute security of your data transmitted over the internet.

Limitation of liability

Disclaimer: SOHI Organic is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
Indemnification: You agree to indemnify and hold SOHI Organic harmless from any claims, damages, or expenses arising from your use of our website or products. This includes, but is not limited to, any breach of these terms and conditions.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Pakistan.