Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.

We accept returns for products purchased from sohiorganic.com only, and all returns are inspected upon return. Products purchased from sohiorganic.com must be returned in new and unused condition and within 30* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable are not eligible for exchange or return. Shipping and delivery fees are not refundable. sohiorganic.com monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

*Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of sohiorganic.com. If issued in these instances, sohiorganic.com has the right to provide the refunded amount in the form of an electronic gift card or cash refund/bank transer.

Returns will be processed within 3 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed.

Exchange Instructions
If you would like to exchange a product(s), simply return the eligible unwanted product(s). Replacement package will be dispatched within three days after receipt of returned itmes in our warehouse. In such instances client has to pay the shipment charges and differential amount of new purchase.

If your online order is not as expected, please Message Us 

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance WhatsApp. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents.

Note: SOHI Organic monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). SOHI Organic reserves the right to limit or deny the reshipment or credit of an order/item in all instances.